FAQs

Shipping and Delivery

What should I do if my order says it was delivered and I have not received it?

 

Destined for Greatness is not responsible for any missing or stolen shipments. Please contact USPS as they are responsible for the delivery of the package. We recommend you contact your local post office if you are unable to locate the package labeled "in transit" or "delivered."

 

For any orders with delivery issues where the package is labeled "delivered" and you have not received the package, please file a claim with the shipping company. Store credit for the amount of the package in question may be issued if the claim is proven unsuccessful and deemed appropriate for receiving store credit upon further review by our team.

 

I am having shipping address issues. What should it do?

 

Destined for Greatness is not and will not be held liable for any shipping address discrepancies. This includes any lost, stolen, misplaced, or incorrectly delivered shipments.

 

The customer is responsible for providing the correct information before submitting their order. We cannot guarantee the ability to update your order to the correct address if the shipping or product information provided is incorrect or incorrectly entered at the time of purchase. If your order has not been processed AND is not ready for shipping, please contact our support team at support@dfgapparel.com to see if your order can be updated. Again, Destined for Greatness cannot and will not guarantee that your order will be updated with the correct information.

 

 

Additional Information

Is my Destined for Greatness apparel women's or men’s sizing?

 

Sizing for Destined for Greatness apparel is listed in the product title and/or product listing description. Model sizes may also be displayed to help with size reference. Most Destined for Greatness apparel is unisex. Please be sure to review sizing/size charts before purchasing an item as we cannot guarantee incorrect information can be updated with the correct information.

 

What are the benefits of being a VIP member and how do I become a VIP member?

 

Destined for Greatness VIP members receive the following benefits:
  • Early access to new product releases
  • Exclusive opportunities to vote on new product releases including colors, design, and release order
  • One (1) free shipping and one (1) 15% - 50% discount code each quarter 

VIP free shipping and discount codes are not to be shared. If shared, it may not be applicable during check out. As a token of our appreciation to VIP members, these exclusive codes are an extra opportunity to save on orders and are in addition to any other promotions that may occur throughout the quarter. These codes will be provided randomly once each quarter and may or may not be eligible to be combined with other discount codes. For example, orders over $150 are eligible to receive free shipping and using a free shipping discount code would not be applicable OR; if 50% off is being promoted site wide, you may not be able to use a 50% off discount code for an additional 50% off.

 

VIP membership benefits for Destined for Greatness are subject to change/update at any time without notice. Destined for Greatness reserves the right to change/update VIP membership benefits without notice. If there are any changes/updates made to VIP membership benefits, VIP members will be notified. Only emails subscribed to our newsletter receive VIP benefits.

 

Want to become a Destined for Greatness VIP member? Subscribe to our email list.

 

Price Changes

 

Prices of Destined for Greatness products are subject to change without notice. Destined for Greatness reserves the right to change product prices without notice.

 

Prices will not be retroactively adjusted. Therefore, the price of an item/order during the time of purchase (including its confirmation) is final.

 

What do I do if I forgot to use my discount code?

 

Once your purchase has been confirmed, the purchase total is final and cannot be updated or adjusted with the discount code. As with all other information for your order, please make sure your discount code is applied and accurate.

 

Orders are subject to only one discount code at a time. This also applies to any discount codes regarding free shipping.

 

What payment options are available?

 

Destined for Greatness' current acceptable payment options at the time of purchase are listed below. Refunds are made to the original form of payment.

  • American Express
  • Apple Pay
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • Visa

 

    Where will my refund go and how long will it take?

     

    All refunds are made to the original form of payment. Please allow 5-10 business days for your refund to be fully processed to your account. The customer is responsible for reaching out to their financial institution if the original form of payment is no longer available.

     

    I’ve been contacted and requested to provide personal information. Is this legitimate?

     

    The only website Destined for Greatness operates under is www.dfgapparel.com and our only social media pages (Instagram, Facebook, and TikTok) are @officialdfgapparel. If you are contacted by or tagged by any other page requesting personal, bank account, or credit card information, it is a scam. Please disregard and do not respond. Destined for Greatness will not request credit card, bank account, or any other personal information outside of reasons listed in its policies or fulfilling a transaction upon the submission of an order by a customer. Any requests outside of this are a scam.

     

     

    We appreciate you for supporting and shopping with our brand and thank you for trusting us to serve you! Feel free to contact us with any questions or concerns regarding our policies.